First and foremost, thank you for being our loyal customer. For the last 10 years we have been telling the world that we have become the number one Chevrolet dealer in the area and in the top 25 in the nation. That trend will continue as we drive our business toward more consistency in new car sales and pre-owned sales. You have been part of that growth and we are grateful that you have been along for the wild ride.
Those of you that know, growth is a tricky process especially the amazing and huge growth we have experienced here in Fenton. We have added over 5 acres of storage/parking and expanded our service facility by adding more bays and even building an off site facility to handle all incoming inventory new and used. Our team has grown from 52 staff members to 158!
One of the hardest transitions we have had is in our Service and Parts business. Great news is that the quality of the product has really been fantastic and the recall era seems to have slowed down for all manufacturers. However, even though oil changes and tire rotations are happening on average once a year, due to our volume of customers that means about 73% of our service drive business is "quick " services compared to a year ago at 35%. We know that we have had a difficult time in honoring time commitments and getting our customers through the "system" efficiently because of the over whelming volume.
We get it, "not your problem, its ours". To help our customers we moving to more advanced systems and processes, hiring more quick services team members and transitioning current team members to staff that can communicate clearly and set expectations for you, our customers, to help you through this process quickly and efficiently.
Bill Van Iwaarden has taken over as our new Service Director, billv@jimbutlerchevrolet.com, and has brought a multitude of experience and new ideas to help resolve any service related issue quickly and efficiently. We are excited to have Bill as a member of our great team.
Look for our new systems and processes. We will be using tools and technology to make certain that your vehicle is serviced properly in accordance to the manufacturer guide, operates safely today and in the future, make sure you filters are clear (allergy town), alignments are correct (pot holes and tire wear) and your safety features are all operational (airbags, brakes, sensors, etc). It is what we do and how we will do it that will make you happy.
Thank you for your patience and we appreciate you and your families business. We are looking forward to a great 2018 and hope to see you soon.
Sincerely,
Brad Sowers